Privacy policy

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This privacy policy applies between you, the User of this Website and Intune Addicts Limited trading as Chase The Tag, the owner and provider of this Website. Intune Addicts Limited trading as Chase The Tag takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

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Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Datacollectively all information that you submit to Intune Addicts Limited trading as Chase The Tag via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

Intune Addicts Limited trading as Chase The Tag, or usIntune Addicts Limited trading as Chase The Tag, a company incorporated in England and Wales with registered number 9691634 whose registered office is at 19 New Road, Brighton, Easy Sussex, BN1 1UF;

User or youany third party that accesses the Website and is not either (i) employed by Intune Addicts Limited trading as Chase The Tag and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Intune Addicts Limited trading as Chase The Tag and accessing the Website in connection with the provision of such services; and

Websitethe website that you are currently using, https://intuneaddicts.com/chasethetag/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1. In this privacy policy, unless the context requires a different interpretation:

   1. the singular includes the plural and vice versa;

   2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

   3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

   4. “including” is understood to mean “including without limitation”;

   5. reference to any statutory provision includes any modification or amendment of it;

   6. the headings and sub-headings do not form part of this privacy policy.

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Scope of this privacy policy

1. This privacy policy applies only to the actions of Intune Addicts Limited trading as Chase The Tag and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

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Data collected

1. We may collect the following Data, which includes personal Data, from you:

   1. Name

   2. Job Title;

   3. Profession;

   4. Contact Information such as email addresses and telephone numbers;

   5. Demographic information such as post code, preferences and interests;

   6. Financial information such as credit / debit card numbers;

   7. IP address (automatically collected);

   8. Web browser type and version (automatically collected);

   9. Operating system (automatically collected);

   10. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

   11. in each case, in accordance with this privacy policy.

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Our use of Data

1. For purposes of the Data Protection Act 1998, Intune Addicts Limited trading as Chase The Tag is the “data controller”.

2. We will retain any Data you submit for 12 months.

3. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.

4. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

5. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

   1. internal record keeping;

   2. improvement of our products / services;

   3. transmission by email of promotional materials that may be of interest to you;

in each case, in accordance with this privacy policy.

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Third party websites and services

1. Intune Addicts Limited trading as Chase The Tag may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.

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Links to other websites

1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

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Changes of business ownership and control

1. Intune Addicts Limited trading as Chase The Tag may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Intune Addicts Limited trading as Chase The Tag. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

2. We may also disclose Data to a prospective purchaser of our business or any part of it.

3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

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Controlling use of your Data

1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

2. use of Data for direct marketing purposes; and

3. sharing Data with third parties.

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Functionality of the Website

1. To use all features and functions available on the Website, you may be required to submit certain Data.

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Accessing your own Data

1. You have the right to ask for a copy of any of your personal Data held by Intune Addicts Limited trading as Chase The Tag (where such Data is held) on payment of a small fee, which will not exceed £0.

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Security

1. Data security is of great importance to Intune Addicts Limited trading as Chase The Tag and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

2. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

3. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

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General

1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

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Changes to this privacy policy

1. Intune Addicts Limited trading as Chase The Tag reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Intune Addicts Limited trading as Chase The Tag by email at info@chasethetag.com.

   27 March 2018

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Updated Privacy Policy with effect from 25th May GDPR Compliant

 

Privacy Notice for Users Who Apply or Sign Up for services through Chase The Tag

Posted on: 24th April 2018

Effective Date: 25 May 2018

 

This Privacy Notice describes how Intune Addicts Ltd., with its office at 19 New Road, Brighton, East Sussex. BN1 1UF and our affiliates (collectively, ‘Chase The Tag,’ ‘we,’ and ‘us’) collect, use, disclose, transfer, store, retain or otherwise process your information when you (whether you are a person or business) apply or sign up for Services through Chase The Tag’s website, Booking System, Square payment system, Xero accounting, Social Media platforms or mailing lists.

This Privacy Notice applies to your use of our Services, and covers information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully.

Our Privacy Notice explains:

• What information we collect about you

• How we use your information

• How we share your information

• How long we retain your information

• Cookies and Other Similar Technologies

• Third Party Advertising and Analytics

• Your rights

• International Data Transfers

• Changes to this Privacy Notice

• Contact

 

INFORMATION WE COLLECT ABOUT YOU

We need to collect certain information about you to provide you with the Services or the support you request. The type of information we collect can vary depending on the country from which you access our Services. Additionally, you can choose to voluntarily provide information to us.

Information You Provide to Access our Services

We collect information you provide when you apply or sign up Chase The Tag Services, , communicate with us, answer our surveys, upload or email us content, or otherwise use the Services.

We collect the following information you share with us when you use our Services. This information is necessary for us to provide the Services to you and to allow us to comply with applicable regulations. Without it, we will not be able to provide you with the requested Services. The information that we collect from you includes:

The information that we collect from you includes:

• Identification information.Your name; email address; postal address; phone number; photograph; birthdate; passport, driver’s licence, taxpayer identification, or other government-issued identification information; other historical, contact, and demographic information; signature, and authentication credentials (for example, information you use to login to your account), including IP address, when you apply or sign up for any Chase The Tag Services.

• Financial information.Information such as bank account, payment card numbers and other relevant publicly available information.

• Tax information.Withholding allowances and tax filing status.

• Transaction information.When you use our Services to make, accept, request, or record payments, we collect information about when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.

 

Information You Provide to Enhance Your Experience

You can choose to provide us with additional information in order to obtain a better user experience when using our Services. This additional information will be processed with your consent and/or to provide you with services you request:

• Other information you provide.We collect information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; referrals; or any other actions performed on the Services.

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Information We Automatically Collect From Your Use of our Services

We automatically collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet to pursue our legitimate interest, in particular:

• to provide, improve, develop and protect our content, products services and applications;

• to personalise our website, products and Services for you;

• to use third parties to check the validity of the sort code, account number and card number you submit in order to detect and prevent fraud;

The information we collect includes:

• Use Information.Information about how you use our Services, including your access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, Internet Protocol (“IP”) address, the domain name of your Internet service provider, other attributes about your browser, mobile device and operating system, any specific page you visit on our platform, content you view, features you use, the date and time of your visit to or use of the Services, your search terms, the website you visited before you visited or used the Services, data about the way you interact with our Services, and other clickstream data.

• Business Information.Information about products and services you sell (including inventory, pricing and other data) and other information you provide about you or your business (including appointment, staffing availability, employee and contact data).

• Customer Information.Information you collect from your customers, including email address, phone number, payment information or other information.

 

Minors’ Information

Our Services are general audience services not directed at individuals under the age of 18. If we obtain actual knowledge that any information we collect has been provided by an individual under the age of 18, we will promptly delete that information.

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HOW WE USE YOUR INFORMATION

We collect information about you when you request to engage with our Services for a variety of uses based on different reasons. For example, some of the information we collect from you we need to enable use to deliver the Services to you, sometimes we are required by law and regulations to collect and process this information about you, at other times, we consider it is in our legitimate business interests to collect and process this information, taking into consideration your privacy right.

We use information about you for a number of purposes:

Providing, Improving and Developing our Services

• Processing or recording payment transactions or money transfers, and otherwise providing you with the services and features you choose to use.We need this information in order to fulfil our obligations arising out of the Terms of Service entered into between you and us. Without this information we would not be able to provide the Services requested by you. Information required for these reasons include:

 

• Identification Information;

• Transaction Information; and

• Contact Information

 

• Displaying historical transaction or appointment information.As set out in our Terms of Service, we will provide information regarding your transaction history, including monthly account statements. We therefore need to collect and process this information to satisfy our obligations under these terms.

• Providing, maintaining and improving our Services.It is in our legitimate business interests to continue to maintain our product and service offering to individuals in order to keep running our business.

• Developing new products and Services.It is in our legitimate business interests to continue to improve our product and service offering to individuals in order to develop and grow our business.

• Delivering the information and support you request, including technical notices, security alerts, and support and administrative messages including to resolve disputes, collect fees, and provide assistance for problems with our Services or your account.We need to communicate with you to fulfil our own obligations or meet your requests that arise from the Terms of Service between you and us and we need your Identification Information in order to deliver this information to you. If you do not provide this information, we will not be able to fulfil our obligations or meet your requests under the Terms of Service.

• Improving, personalising and facilitating your use of our Services.For example, when you sign up for services, we can associate certain information with your new account, such as information about other services you had or currently have, and prior transactions you made using our Services. We do this in order to ensure in our legitimate interests that content from our Services is presented in the most effective manner for you.

• Measuring, tracking and analysing trends and usage in connection with your use or the performance of our Services.We want to understand how current products and Services are used in order to develop and enhance our products in our legitimate interests. In order to ensure that our legitimate business interests of striving to deliver a consistent, secure and continuous service are met, we need to carry out certain analytics on the performance of our Services.

 

Communicating with You About our Services

• Sending you information we think you may find useful or which you have requested from us about our products and services.We send you information about services you use because it is in our legitimate interest to do so. We will only send you notifications regarding promotional information where we have your consent to do so, or, where you have not objected to being contacted for these reasons (as applicable). Please see below for further information.

• Conducting surveys and collecting feedback about our Services.We do this to pursue our legitimate interests to understand if the Services are helpful to you and to evaluate the effectiveness of any updates we provide.

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Protecting our Services and Maintaining a Trusted Environment

• Protecting our, our customers’, or your customers’ rights or property, or the security or integrity of our Services.We do this as we are required by law and in our legitimate interest to prevent our Services being misused for fraudulent activities.

• Enforcing our Terms of Serviceor other applicable agreements or policies. This is necessary in order to fulfil the obligations between you and us under the Terms of Service.

• Verifying your identity (e.g., through government-issued identification information).We need to verify your identity to comply with our contractual obligations, applicable law, and / or for our legitimate interest in protecting the security and integrity of our Services and your account.

• Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process. We do this as required by law.

• Fulfilling any other purpose disclosed to you in connection with our Services.

• Contacting you to resolve disputes, collect fees and provide assistance with our Services.We process this information given our legitimate interest providing you with our Services, to measure the adequate performance of our contract with you, and to comply with applicable laws.

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Advertising and Marketing

• Marketing of our Services;

• Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners;

 

We will only process your information for these purposes where we have your consent to do so.

Other Uses

• Product development and creation: We can process the information you provide to us, the information we collect from your use of our Services and the information we obtain from third parties automatically to improve our products and develop new products. The information we use will help us to understand what is important to our users, and how we can create better products and services.

• Marketing: With your consent we can process the information you provide to us, the information we collect from your use of our Services and the information we obtain from third parties automatically to market new products and services to you by using cookies to serve ads to you or by delivering adverts in our applications or on our websites.

 

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HOW WE SHARE YOUR INFORMATION

We share information about you as follows:

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With Other Users of our Services with Whom You Interact

• With other users of our Services with whom you interact through your own use of our Services.This is necessary to provide our Services to you and fulfil our obligations in our Terms of Service, as well as in our legitimate interest to do so. For example, we share information when you make or accept a payment, appointment or money transfer using our Services.

 

With our Affiliates

• With our group companies, including our parent company, Intune Addicts Ltd., and other affiliates, for the purposes outlined above.This is necessary to provide our Services to you and fulfil our obligations in our Terms of Service, and in our legitimate interest to do so.

 

With Third Parties

• With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., mentoring, creative services, production and other media companies), as well as financial institutions, payment networks, payment card associations, credit bureaus, partners providing services on Chase The Tag’s behalf, and other entities in connection with Services.

• With third parties that run advertising campaigns, contests, special offers, or other events or activities in connection with our Services.

 

Business Transfers and Corporate Changes

• Because it is in our legitimate interest to do so, we reserve the right to disclose and transfer all information related to the Services, including personal information:

 

• To a subsequent owner, co-owner, or operator of one or more of the Services; or

• In connection with (including, without limitation, during the negotiation or due diligence process of) a corporate merger, consolidation, or restructuring; the sale of substantially all of our stock and/or assets; financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.

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Safety and Compliance with Law

• If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from tax authorities, law enforcement agencies, etc.); (ii) to enforce or comply with our General Termsor other applicable agreements or policies; (iii) to protect our or our customers’ rights or property or the security or integrity of our Services; or (iv) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities with your Consent.

For example:

 

• At your direction or as described at the time you agree to share;

• When you authorise a third party application or website to access your information.

 

Aggregated and Anonymised Information

• We also share (within our group of companies or with third parties) aggregated and anonymised information that does not specifically identify you or any individual user of our Services.

 

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HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information only as long as reasonably necessary to provide you the Services or to comply with applicable law.

However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.

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COOKIES AND OTHER SIMILAR TECHNOLOGIES

We use various technologies to collect information when you access or use our Services, including placing a piece of data, commonly referred to as a “cookie,” or similar technology on your device and using web beacons. Cookies are small data files that are stored on your hard drive or in your device memory when you visit a website or view a message. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. We begin collecting information about you or from activity on devices you use as soon as you use our Services. By using our Services, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice. For more information and to learn how to block or delete cookies used in the Services, please see below.

Certain cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to use the Services and, as such, will last longer.

We use cookies to:

• Remember that you have visited us or used the Services before. This allows us to identify the number of unique visitors we receive, so that we can provide enough capacity to accommodate all of our users.

• Customise elements of the promotional layout and/or content of our Services.

• Collect data about the way you interact with our Services (e.g., when you use certain features or upload attachments).

• Collect data to assess and improve our advertising campaigns, including sending information to our business partners.

• Allow our business partners (including third parties) to use these tracking technologies to track your behaviour on our behalf on our Platform (including when you use multiple devices) and on partner websites.

• Enable third parties to collect data about the way you interact across sites outside of our Services.

• Collect anonymous statistical information about how you use the Services (including the length of your web or application session) and the location from which you access the Services, so that we can improve the Services and learn which elements and functions of the Services are most popular with our users.

 

Some of the cookies used in the Services are set by us, and others are set by third parties who deliver services on our behalf.

Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.

You also can learn more about cookies by visiting http://www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note, however, that by blocking or deleting cookies used in the Services, you may not be able to take full advantage of the Services.

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Type of Cookies (description and further information)

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Essential Cookies

Essential cookies are cookies that enable you to navigate and use all the features in the Services provided by us. For example, without these, you would not be able to navigate between pages on the website.

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Functionality Cookies

These cookies enable us to remember you have used our Services before, preferences you may have indicated and information you have provided to us to give you a customised experience. For example, this would include ensuring the continuity of your registration process.

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Performance and Analytical Cookies

This information is used to make sure our Services can cope with the volume of users, to help us correct errors in the Services and to measure use across our Services. These cookies help us understand if you have used our Services before so we can identify the number of unique users we receive. They also help us understand how long you spend using our Services and from where you have accessed the Services, so that we can improve the Services and learn about the most popular aspects of the Services.

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Retargeting or Advertising Cookies

We use third parties, for example, Google Analytics, to analyse statistical information from users of the Site. We might be able to associate such information with other information which we collect from you once we receive it from a third party. These cookies collect information about the pages you visit and also other information about other websites you visit. This information is only collected by reference to the cookie identifier that you are using. For more information visit http://www.youronlinechoices.com/uk/.

We also collect information using web beacons. Web beacons are electronic images that can be used in our Services or emails. We use web beacons to deliver cookies, track the number of visits to our website, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

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THIRD-PARTY ADVERTISING AND ANALYTICS

We can use third-party service providers to provide site metrics and other analytics services. These third parties can use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our Services, webpages viewed, time spent on webpages, links clicked, and conversion information (e.g., transactions entered into). This information can be used by Square and third-party service providers on behalf of Square to analyse and track usage of our Services, determine the popularity of certain content, and better understand how you use our Services. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

This Privacy Notice does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.

Examples of our third-party service providers to help deliver our Services or to connect to our Services include:

• Google Analytics: We use Google Analytics to understand how our Services perform and how you use them. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/. To opt out of Google Analytics please visit https://tools.google.com/dlpage/gaoptout.

• Facebook: We use Facebook to advertise and market our services, and to enable our customers to market their services. To learn more about how Facebook uses your data please visit https://en-gb.facebook.com/help/325807937506242or log on to you Facebook account and access your settings. To understand more about Facebook advertising please see https://www.facebook.com/about/ads.

 

These third party service providers make use of cookies to implement their services.

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YOUR RIGHTS

Personal Information

If you reside in Europe, you have the right under certain circumstances:

• to be provided with access to your personal data held by us;

• to request the rectification or erasure of your personal data held by us;

• to request that we cease processing your data;

• to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

• to object to profiling activities based on our own legitimate interests;

• to object to solely automated processing; and

• to request that your data be transferred to a third party (data portability).

 

In addition, where you have provided your consent to our processing of personal data, you can withdraw this at any time.

In order to exercise any of these rights (including the right to withdraw your consent), please email info@chasethetag.com. We may need to verify your identity before granting access or otherwise changing or correcting your information.

Deactivating Your Account

If you wish to deactivate your Chase The Tag account, you can do so by emailing info@chasethetag.com

 

Promotional Communications

You can choose to receive promotional messages from Chase The Tag when you first interact with our Services or by making a request to us using the mailing list sign in form. You can opt out of receiving promotional messages from Chase The Tag at the time we collect your information by following the instructions on screen or in those messages, by informing the caller that you would not like to receive future calls, or unsubscribing from any mailing list. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we can still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

 

INTERNATIONAL DATA TRANSFERS

Chase The Tag operates internationally and some of our systems that we use are based in the United States which has different data protection standards to the European Union. When we transfer your personal data to our affiliates outside the European Economic Area (EEA), we make use of standard contractual clauses which have been approved by the European Commission.

We also use standard contractual clauses when we transfer your personal data to third parties outside the EEA or we adopt other means to ensure that adequate safeguards are applied to your personal data, such as a relevant third party’s Privacy Shield certification or binding corporate rules (approved by EU data protection authorities and put in place to protect your personal data)

 

CHANGES TO THIS PRIVACY NOTICE

We change this Privacy Notice from time to time by posting a revised version and updating the ‘Effective Date’ above. The revised version will be effective on the “Effective Date” listed. We will provide you with reasonable prior notice of substantial changes in how we use your information, including by email, if you have provided an email address. If you disagree with these changes, you can cancel your account at any time and/or stop your use of our Services. Your continued use of our Services constitutes your acceptance of any changes to this Privacy Notice.

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• Get Signed

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• Get Playlisted

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• Online Strategy

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CONTACT

Please contact our Privacy Department with any questions or concerns regarding this Privacy Notice. Please mark your questions or concerns, FAO: Data Protection Officer.

Intune Addicts Ltd
19 New Street
Brighton

BN1 IUF

info@chasethetag.com

If you have any questions or concerns regarding our notice or if you believe our notice or applicable laws relating to the protection of your personal information have not been respected, you can file a complaint with our Privacy Department listed above and we will respond to let you know who will be handling your matter and when you can expect a further response. We can request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We will keep records of your request and any resolution.
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If your request or concern is not satisfactorily resolved by us, you can approach your local data protection authority (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).